Posts by author
Steve Tootill
helpIT Systems is now 360Science
The Science Behind the 360o View of the Customer. helpIT Systems isn’t just sporting a brand new logo and an entirely new look. Today, we’re celebrating the next phase in our journey – as 360Science. This marks an important milestone in our company’s history, as we move to better reflect our continued commitment to our client’s data quality.…
Ghost Patients: Cleansing the Patient Records that Haunt the NHS
If you haven’t been in contact with your GP in the past six months, you might be mistaken as a ghost. You could be one of the millions of ghost patient records that are haunting General Practitioners and the National Health Service of late.
FCA Fine Raises the Bar on Single Customer View
This is a £33m fine essentially caused by lack of an accurate, up-to-date Single Customer View – the catalyst being inadequate identification of all accounts for deceased customers and (in some cases) writing to old addresses.
Marriott’s 500m Record Breach – what they should have done
The massive 500m record breach of Marriott’s Starwood customer database is just the latest in a very long line of high profile, reputation-threatening data breaches.
Seventy Years Since the First Software Program Ran
Today is the 70th anniversary of the first successful execution of the world’s first software program which I wrote about on this blog on the occasion of the 65th anniversary, which was also commemorated with a specially commissioned video on Google’s official blog.
GDPR – What You Need to Know About Consent
Who should read this? This post is written for Data Controllers and anyone who needs to understand what the obligations of the Data Controller under GDPR are for obtaining consent. We’re talking about customers here, but the same obligations apply to any other personal data that you hold. What do you need to know? Over the last several years, data-driven…
GDPR Key Definitions and Terminology
This week, as part of our series on GDPR, we are looking at the key definitions in the EU General Data Protection Regulation to help you decide which of the obligations of GDPR do indeed apply to your business.
GDPR – what is changing next May?
This is the second in a series of posts about the EU GDPR – now less 12 months away!
EU GDPR now just 12 months to go – where do you start?
As you should know, the EU General Data Protection Regulation (GDPR) comes into force one year from today, 25th May 2018. As we will still be in the EU then, whatever kind of Brexit we are in for, you only have 12 months to make sure that all your systems support compliance. If you need any incentive to…
Driving Business with a Real-Time Single Customer View
It’s no longer good enough to have a Single Customer View that is only up to date every night, it should be up to date as quickly as your customer switches from one device to another – that is, in real time.
